Email management – incidents with expensive consequences

A new study proves: Companies that fail to manage and control their email face costly consequences. Two real-world examples: Scottrade was fined $2.6 million in 2015 for failing to raise important mail for an audit. Barclays suffered a court case in 2013 ($3.75 million) after the bank demonstrably failed to keep emails and instant messages legally compliant for more than 10 years.

The KRM has highlighted the risks of misusing email systems as longer-term repositories in the Information Governance Practice Note. Unfortunately, they do this all too often – and because of missing metadata, users hardly find anything useful. E-mail systems should offer records management functions (Guideline p. 182).

more info:

CIO Insight: How Missing Emails Can Cost Companies Millions

Software companies and Gimmal conducted the survey, “When the Last Mile of Information Governance Goes Horribly Wrong: the Risks of Failing to Treat Email as a Record.”



Submit a Comment

Your email address will not be published. Required fields are marked *

Related articles

Records Management Pain Points

Records Management Pain Points

What are the sore points in data management or document management? What are the "eternal obstacles" that most organizations cut their teeth on? Most organizations implicitly or explicitly have a "records management system," by whatever term such a system is known in...

read more