IG for product providers
Our understanding is clear, that no tools alone are capable to implement IG. However, many tools support the goals of IG and need to be combined in order to be successful. We understand the requirements of our clients. We support product providers to position their products in the context of IG or IM and how to best solving the clients problems. We support vendors building their IG strategy and train their employees in communicating adequately with their customers.
What are IG products?
There is a variety of specific tools which support Information Life Cycle Management or which allow to control risk. Search tools, indexing tools or data mapping, all these tools support IG.
Audit "certified" products
No product provider can guarantee that a customer will pass the next audit. Good customer relationship management must take care for IG implications.
However, a good tool can support the customer to control risk and compliance in order to better pass an audit.
Which product suits a certain client?
ECM, ISMS, IM and more, most customers don't care about IT industry buzzwords. But they understand the importance of risk or the potential of new business models.
If products should be successful, product providers must understand the needs of their customers.
